Email support@werhirewinder.com and we'll reply within one to two business days. Include your store's .myshopify.com address and, if possible, the item you're asking about.
New to Rewinder? Read How to use Rewinder.
Products (with variants, images, videos, metafields and sales channels), collections and their product order, stock levels per location, theme files, and your pages, blog posts, menus and metaobjects. A full backup runs every day, and catalog changes are recorded as they happen in between.
Product, collection and stock changes usually appear within seconds. Theme file edits appear within about two minutes.
Yes, on the Pro plan. Open the item from the Changes page, pick a version and choose Restore. Deleted products come back with their variants, prices, images, stock and collections, and are published on the same sales channels. Pages, blog posts, menus and metaobjects can be restored too. A recreated item gets a new ID in Shopify.
Shopify doesn't allow apps to write theme files without special permission, so instead you can download any file version, or the whole theme as a ZIP, and upload it in the theme editor.
Yes, on the Pro plan. Many changes at once trigger one alert with an Undo button (Alerts page). Undo puts every item back; for stock it reverses the batch's change, so sales made since are kept.
No. Rewinder only reads your catalog, stock, theme files and online store content.
Backups stop, and all of your store's data is deleted within 48 hours.